Non-Discrimination (Title VI)
ADA Grievance Procedure & Form
Frequent Parker Program
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Executive Conference Room
Passenger Pickup Information
Police & Security
Arts & Culture Program
JAX IROP Plan
Rules & Regulations
Leasing & Land Development
Where we fly
About Northeast Florida
EMPLOYMENT WITH JAA
Jax Master Plan Updates
Noise Complaint Reporting
Corona Virus Advisory
Mandatory Mask Requirement
If you're traveling out of JAX, please be aware that
Federal Law requires wearing a mask at all times while in and on the airport.
Failure to comply may result in removal and denial of re-entry.
Refusal to wear a mask is a violation of Federal Law and may be subject to penalties under Federal Law.
Jacksonville Aviation Authority
staff continue to work with subject matter experts at the local, state and federal levels to monitor COVID-19. The
State of Florida
has declared a
Public Health Emergency
It is important to wash your hands with soap regularly to avoid potentially spreading the disease. Hand sanitizing stations have been placed throughout Jacksonville International Airport (JAX) as well as at our general aviation facilities (Cecil Airport, JAXEX at Craig Airport and Herlong Recreational Airport). In addition, janitorial staff at JAX will increase cleaning of high-touch areas throughout the terminal. Parking shuttles will also be sanitized frequently.
Rebooking or Cancelling Your Flight
If you need to rebook or cancel a flight during the COVID-19 pandemic, the appropriate links from the airlines operating at JAX are below. Due to the high call volume each airline is currently receiving, this may be the most effective way to get information.
Mandatory Mask Requirement
If you're traveling out of JAX, please be aware that the City of Jacksonville’s mandatory mask requirement
(Emergency Executive Proclamation 2020-0005)
includes the airport terminal, meaning passengers will be required to wear a mask. Here’s a link to the City’s website for more information:
Food To-Go and Retail concessions are available at the following locations:
Starbucks (Food Court)
Firehouse Subs (Food Court)
• CNBC Newsstand (Concourses A & C)
• Insight (Concourse A & Pre-Security)
• PGA Tour Grill (Concourse C)
• Comfort Zone Spa (Concourse A)
• Burger King
•The Club JAX
• The Local
• Vino Volo
Travelers should also expect some changes to on-airport parking. These are the latest updates:
• Economy Lot 1 will open on 4/5/21 and is a Credit Card only lot, no cash. Rate: $6/Daily Flat Rate
Monday, February 1st, 2021, parking in the Hourly will cost $16/day
, parking in the
Daily Garage will cost $12/day
, and parking in the
Daily Surface Lot will cost $9/day
Economy Lots 2 and 3 are closed to new customers.
• Shuttle service for the Daily Surface Lot is temporarily suspended.
• The Toll Plaza for the
Hourly and Daily Garages as well as the Daily Surface Lot will not have cashiers, but there is a Pay-in-Lane machine that accepts cash.
Baggage Claim also has a Pay on Foot Machine that accepts cash and credit cards.
• The Ground Transportation Booth is closed.
Valet parking services at JAX are suspended until further notice due to Covid-19
For more information visit the CDC (Centers for Disease Control and Prevention) website:
Centers for Disease Control and Prevention
Other helpful links
Florida Department of Health in Duval County
U.S. Department of State
Johns Hopkins COVID-19 Dashboard