Current Press Releases

Jacksonville International Airport (JAX) Ranks #1 in Customer Service Among North American Airports

March 6, 2017

The Airports Council International (ACI), the trade association of the world’s airports, announced the winners of the 2016 Airport Service Quality (ASQ) Awards and JAX Airport ranked first among North American Airports for Customer Service.  

JAX also ranked third worldwide for ASQ’s “Best Airport by Size” in the five to 15 million annual passengers category. This marks the first time JAX received this distinction. 

“These awards validate our team approach to customer service where the entire airport community has a stake in our travelers’ experience,” Jacksonville Aviation Authority CEO Steve Grossman said. “It also confirms the value of listening to our travelers and adapting to their needs.”

The ASQ program is unique as the airport industry’s only global benchmarking program measuring overall satisfaction of passengers at the airport. Implemented at over 320 airports worldwide, the ASQ is a statistically-valid survey of passengers at the airport. The in-depth survey covers 30 areas of the customer service experience including check-in; security; wayfinding; food & beverage; and more. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.

2016 ASQ results place ASQ Awards winners among the world’s best airports for the quality of their customer service experience.

JAX tied with Indianapolis and Toronto Billy Bishop Airports for first place among North American Airports. JAX also tied with Amman, Chiang Mai, Cochin, and Indianapolis Airports for third place in the best airport by size category.

Economy Lot 2 Closing for Upgrades-Project will enhance JAX parking facilities

January 30, 2017

Economy Lot 2 (E-2) is now closed in preparation for installation of a new parking system. The closure is expected to last several months.

Once all vehicles exit the lot, crews will clean up storm and other debris before the project begins in March.

Signage placed along Pecan Park Road will direct customers to park in Economy Lot 1 (E-1), which has ample parking spaces available. Free shuttle service between E-1 and the terminal will continue to operate as normal.

E-2 is the first of JAX’s five public parking facilities to receive the system overhaul. Improvements include replacement of all gates and equipment, ability to integrate with SunPass and easy payment using either a pay-on-foot station in the terminal or upon exit. In addition, a new License Plate Recognition (LPR) System will confirm actual parking time in the event of a lost ticket.

Anyone with questions or concerns may call the parking office at 904.741.2277.

Jacksonville International Airport App Now Available to Download

January 23, 2017

Navigating through Jacksonville International Airport (JAX) has never been easier with the official release of the “JAX Airport” app, now available for both Android and iOS devices.  

The new app has a multitude of features to assist travelers through every aspect of their airport experience. These include flight information, a comprehensive list of shops and restaurants at JAX and an interactive map of the ticketing, baggage claim and gate areas. 

Over the last several years, there has been an upward trend in the number of users accessing the JAX website, www.flyjax.com, from mobile devices. The app was developed to meet the needs of passengers desiring information on-the-go. 

“We strive to enhance the airport experience for our passengers,” Jacksonville Aviation Authority CEO Steve Grossman said. “With so many people using mobile devices, an airport-specific app seemed to fill a need.”  

This free app gives passengers unprecedented access to the airport’s many in-terminal amenities, the latest airport news as well as job listings.