Non-Discrimination (Title VI)
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Where we fly
About Northeast Florida
EMPLOYMENT WITH JAA
Jax Master Plan Updates
Noise Complaint Reporting
Corona Virus Advisory
Mandatory Mask Requirement
If you're traveling out of JAX, please be aware that the City of Jacksonville’s mandatory mask requirement (Emergency Executive Proclamation 2020-0005) includes the airport terminal, meaning passengers will be required to wear a mask.
Here’s a link to the City’s website for more information:
Jacksonville Aviation Authority
staff continue to work with subject matter experts at the local, state and federal levels to monitor COVID-19. The
State of Florida
has declared a
Public Health Emergency
It is important to wash your hands with soap regularly to avoid potentially spreading the disease. Hand sanitizing stations have been placed throughout Jacksonville International Airport (JAX) as well as at our general aviation facilities (Cecil Airport, JAXEX at Craig Airport and Herlong Recreational Airport). In addition, janitorial staff at JAX will increase cleaning of high-touch areas throughout the terminal. Parking shuttles will also be sanitized frequently.
Rebooking or Cancelling Your Flight
If you need to rebook or cancel a flight during the COVID-19 pandemic, the appropriate links from the airlines operating at JAX are below. Due to the high call volume each airline is currently receiving, this may be the most effective way to get information.
Mandatory Mask Requirement
If you're traveling out of JAX, please be aware that the City of Jacksonville’s mandatory mask requirement
(Emergency Executive Proclamation 2020-0005)
includes the airport terminal, meaning passengers will be required to wear a mask. Here’s a link to the City’s website for more information:
Food To-Go and Retail concessions are available at the following locations:
Starbucks (Food Court)
Firehouse Subs (Food Court)
• CNBC Newsstand (Concourses A & C)
• Insight (Concourse A & Pre-Security)
• PGA Tour Grill (Concourse C)
• Comfort Zone Spa (Concourse A)
Travelers should also expect some changes to on-airport parking. These are the latest updates:
• Effective Tuesday, April 28, parking in the Hourly and Daily Garage will now cost $10/day, with parking in the Daily Surface Lot reduced to $7/day. ?
Economy Lots 1, 2 and 3 are now closed to new customers. Shuttle service is still available to returning passengers picking up their vehicles on an on-call basis. Contact the Parking Office at 904-741-2277 for pick-up.
Shuttle service for the Daily Surface Lot is temporarily suspended.
The Toll Plaza for the Hourly and Daily Garages as well as the Daily Surface Lot will not have cashiers, but there is a Pay-in-Lane machine that accepts cash. Baggage Claim also has a Pay on Foot Machines that accepts cash and credit cards.
The Ground Transportation Booth is open.
Valet parking services at JAX are suspended until further notice. Please call the Parking Office at 904-741-2277 with any questions.s
For more information visit the CDC (Centers for Disease Control and Prevention) website:
Centers for Disease Control and Prevention
Other helpful links
Florida Department of Health in Duval County
U.S. Department of State
Johns Hopkins COVID-19 Dashboard