Customer Service
How was your experience at Jacksonville International Airport (JAX)? Please take a moment to tell us how we’re doing and how we can improve.

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JAX Information Line
Call (904) 741-4902 for general inquiries and information about the airport.

Email
Email us your questions, concerns and inquiries.

Social
Connect with us on Twitter and Facebook.

Mail
If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
14201 Pecan Park Road
Jacksonville, FL 32218



Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:

 

*        AirCanada

*        AmericanAirlines

*        Allegiant

*        Delta AirLines

*        jetBlue

*        SilverAirways

*        Southwest

*        United

 

If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office:

 

*        Alamo

*        Avis

*        Budget

*        DollarThrifty

*        Enterprise

*        Hertz

*        National

 

If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Office at 904-380-4069.

 

If you lost an item in the terminal, please contact the JAA's Lost & Found Office at (904) 741-2022 or send us an e-mail with:

 

*        Name and contact information, including phone number and address

*        Detailed description of the missing item(s), including whether the item was in a box, bag or container

*        Date and approximate location where the item(s) was lost